ORDERS
Orders can be placed online at www.jookandnona.com any time. Personalized fine jewelry orders will be confirmed by a sales representative during weekday business hours. Please note that once a fine jewelry order goes into production, we are not able to modify or cancel it. An email with tracking information will be sent when your order ships. Orders with multiple items will ship when all items are finished and/or in stock unless otherwise specified by the customer. JOOK & NONA reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by JOOK & NONA.
FINE JEWELRY
All fine jewelry is handmade in New York. All orders are produced once full advance payment is received. Fine jewelry takes approximately 3 – 5 weeks to produce and ship. It may be possible to expedite an order for an additional fee, please reach out to our sales team (info@jookandnona.com or 1-646-543-9308) after your purchase. If we can accommodate, we will provide you with the additional cost and charge your credit card accordingly.
Finish: All fine jewelry is available in Polished (high shine) or Matte (satin look) except for Chains, which are Polished. Our most popular finish is Polished. Once an item is complete the finish may not be altered.
CUSTOMIZATION
Engraving: We offer engraving on many pieces. All engraving details and information can be found on the respective product pages. We use basic block font for all characters and capitals for all letters.
Burnish Diamond Setting: We offer burnish diamond setting on many pieces. Each diamond is hand engraved and set. Sizing and placement of the stone will be finalized by our team, unless otherwise requested by the customer when the order is confirmed.
Please note that images of all design pieces are for visual reference only, the actual product may vary slightly in shape, size, and color from what is pictured. Diamonds quantities used may also vary.
BRASS JEWELRY
Brass orders ship within 1-2 business days if the item is in stock. Out of stock items may take 3-4 weeks to ship. An email with tracking information will be sent once your order ships.
SHIPPING
Orders over $1,000 require a signature, please make sure you, or someone you designate, is available to sign for delivery as you are solely responsible for the acceptance. We are not responsible for delayed delivery, or any other issues once your order ships. If your order is sent back by the shipping company for failure to deliver, you are responsible to pay for re-shipping. We do not accept customer shipping accounts.
Domestic: All ground shipping (excluding Hawaii, Alaska and Puerto Rico & Guam) is priced per value and weight of an item. Overnight and 2nd day shipping is available for an additional fee. Orders may not be shipped to P.O. Boxes or APO/FPO addresses.
International: We ship all over the world (excluding Russia, Brazil, Uruguay and Curacao) utilizing a few different carriers, international rates apply to all orders. We are not responsible for duties, taxes or other fees associated with international shipments and for any delays or other issues that may arise.
Messenger: Same day delivery in NYC is available Monday-Friday 9am-4:30pm EST. Orders placed after 4:30pm will be delivered the following business day. Please make sure you, or someone you designate, is available to sign for delivery as you are solely responsible for the acceptance.
CORRECTION OF ERRORS AND INACCURACIES
We do our best to present the most recent, accurate and reliable information on the website at all times. However, the information may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice, including after order placement and confirmation. We also reserve the right to refuse or cancel any order placed for anything listed incorrectly regardless if the order was confirmed and your credit card charged.
PAYMENT OPTONS
We accept American Express, Visa, MasterCard, Amazon Pay, and PayPal. We do not accept checks or money orders. Full payment is due before any order is processed and produced.
RETURN AND EXCHANGE POLICY
Fine Jewelry: All sales are final. Chains may be exchanged at our discretion within 10 days of purchase. We are pleased to offer a one-time complimentary cleaning within one year of purchase. Customer is responsible for all related shipping costs for returns and exchanges.
Brass Jewelry: We accept returns for store credit and exchanges within 10 business days of delivery. Items, including packaging, should be returned in original selling condition along with proof of purchase. Merchandise condition is subject to our assessment. Customer is responsible for all related shipping costs for returns and exchanges. No refunds.
Please note that we do not accept JOOK & NONA jewelry purchased from any outside retailer.
RETURN AND EXCHANGE INSTRUCTIONS
Returns and exchanges may be processed in store or shipped. To ship, please send to the address listed below. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required since we are not responsible for items lost or damaged in transit.
Attn: Returns Department
c/o Jook & Nona
232 W 116th Street #35
New York, NY 10026
A sales representative will reach after we receive the package to process the store credit or exchange.
REPAIRS
Fine Jewelry: Please reach out to the sales team (1-646-543-9308 or email info@jookandnona.com) for a repair or alteration to your Jook & Nona fine jewelry. Customer is responsible for cost of repair or alteration as well as shipping, unless it is within 30 days of purchase and it is determined that there is an issue with the product.
Brass Jewelry: Repair options include re-plating and/or post replacement as needed. Customer is responsible for cost of repair and shipping.
REPAIR INSTRUCTIONS
Repairs may be processed in store or shipped. To ship, please send to the address listed below. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required since we are not responsible for items lost or damaged in transit.
Attn: Repairs Department
c/o Jook & Nona
232 W 116th Street #35
New York, NY 10026
A sales representative will reach out upon receipt of the package to finalize repair details and payment information.
Please refer to our Jewelry Care page for detailed instructions on how to care for your JOOK & NONA fine and brass jewelry.
PROMOTIONS
Any promotions offered by JOOK & NONA will state the time frame in which they can be used, along with any other limitations or excluded products. JOOK & NONA reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, JOOK & NONA has the right to cancel orders and ban the usage of any further promotional material by such user(s). Only one discount code per order.
SITE IMAGERY
JOOK & NONA provides images of each item on the site and endeavors to show as much detail as possible. However, viewing images online has its disadvantages as the size and color of the images may vary across digital screens and mobile devices. Measurements of select pieces are provided to help visual size.
MODIFICATIONS TO SERVICE/TERMINATION
JOOK & NONA reserves the right at any time to modify or discontinue the Service (or any part thereof). You agree that JOOK & NONA shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service. You acknowledge that JOOK & NONA reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by JOOK & NONA.
JOOK & NONA PROPRIETARY RIGHTS
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service or the Site. You acknowledge that the Site and the Service contains copyrights, trademarks, service marks, or other intellectual property of JOOK & NONA. Unless specifically stated otherwise, JOOK & NONA owns the copyright to the Site, all images on the Site and on all jewelry designs as well as the rights in several trademarks. You agree not to infringe upon JOOK & NONA’s intellectual property rights in any manner.
THIRD-PARTY SITES
Your dealings with advertisers or any links or third-party sites found on or through the Service are solely between you and such third-party. Because JOOK & NONA has no control over such sites and resources, you acknowledge and agree that JOOK & NONA is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, materials, advertising, products, promotions or any other activities or events. We suggest that you carefully read the applicable terms and privacy policies of any other site you may visit.
DISCLAIMER OF WARRANTIES
YOU EXPRESSLY UNDERSTAND AND AGREE THAT: YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. JOOK & NONA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. JOOK & NONA MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE SERVICE WILL BE ACCURATE OR RELIABLE, AND (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL ACCESSED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM JOOK & NONA OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.
LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT JOOK & NONA SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF ANY FUNDS, TANGIBLE OR INTANGIBLE, LOSS OF PROFITS, GOODWILL, USE, DATA OR ANY OTHER LOSSES RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE USE OR PARTICIPATION IN ANY THIRD PARTY PRODUCT OR SERVICE OR OTHER SITES; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY YOU MAY ACCESS THROUGH THE SERVICE; OR (iv) ANY OTHER MATTER RELATING TO THE SERVICE.
Exclusions/Limitations: Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability so some of the above limitations may not apply to you.
INDEMNITY
You agree to release, indemnify, defend, and to hold JOOK & NONA and its subsidiaries, affiliates, officers, agents, or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs regarding your breach of the Terms and/or any claim or demand made by any third party due to or arising out of your use of the Site or Service or your violation or alleged violation of any rights of another.
AGE POLICY
JOOK & NONA complies with the Children’s Online Privacy Act. Our Site (and links that may be available through our Site), are not intended for persons under the age of eighteen (18). We do not knowingly collect information from such persons.
GENERAL INFORMATION
The Terms constitute the entire agreement between you and JOOK & NONA, superseding any other agreements or understandings between you and JOOK & NONA . The Terms and the relationship between you and JOOK & NONA shall be governed by the laws of the State of New York and you agree to submit to the exclusive jurisdiction of the federal and state courts located in New York, New York. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Service or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.
For questions regarding these Terms, please email info@jookandnona.com. Please also review our Privacy Policy.