FINE JEWELRY CARE
GOLD / CHAINS / FINGERPRINT / DIAMOND PIECES
We recommend you care for your Jook & Nona Fine Jewelry by cleaning it with warm water and diluted mild soap. You can use a soft brush or cloth; avoid using an abrasive material as it can scratch the gold unevenly. Be sure to rinse and gently wipe dry after cleaning. Sometimes you may notice a darkening or smudge-like substance at the top of the piece by the jump rings, this is natural and can be wiped away by using the technique outlined above. We recommend to not over polish the jewelry and let them age organically. This creates a beautiful patina and shows the true life and love of your jewelry.
PEARLS
Extra care must be take when cleaning your piece. You can rinse your pearl in its own in warm water but must take extra care not to clean the pearl with any chemicals, abrasive cloths or solutions. Clean the pearl separately from other pieces.
ENAMEL
It is imperative to follow the care instructions for your Enamel piece. To keep your enamel looking new and vibrant please keep it away from lotions, shampoos and cleansers. Avoid swimming in salt and chlorinated water, and heavy perspiration during exercise. Never Clean Enamel in ultrasonic jewelry cleaners or with ammonia based cleaners. Wipe clean with a damp gentle cloth only. Please take care not to drop your enamel pieces as this can cause chips or crack in the enamel.
BRASS JEWELRY CARE
Your Jook & Nona Jewelry purchase has a base metal of brass and is plated in either 14K Yellow Gold, 14K Rose Gold or Silver with Rhodium. To ensure the piece, plated jewelry should not be worn while swimming, bathing, exercising or when applying perfumes, lotions or hair products. To clean your plated jewelry, use a soft cloth and gently wipe (do not buff) the surface. Please do not use water, harsh chemicals, jewelry cleaners or jewelry cloths as they will affect the finish of the piece. When not wearing your piece, it is best to store in the provided pouch.
Jook & Nona is not responsible for the maintenance or improper care of your jewelry.
All Repairs are on a case by case basis.
FINE JEWELRY REPAIRS
Please reach out us (1-646-543-9308 or email info@jookandnona.com) for a repair or alteration to your Jook & Nona fine jewelry. Customer is responsible for cost of repair or alteration as well as shipping, unless it is within 30 days of purchase and it is determined that there is an issue with the product.
BRASS JEWELRY REPAIRS
Repair options include re-plating and/or other repairs needed. Customer is responsible for cost of repair and shipping.
REPAIR INSTRUCTIONS
For repairs, please send to the address listed below. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required since we are not responsible for items lost or damaged in transit.
Attn: Repairs Department
c/o Jook & Nona
232 W 116th Street, #35
New York, NY 10026
A sales representative will reach out upon receipt of the package to finalize repair details and payment information.