COMPLIMENTARY POLISHING AND MAINTENANCE
We offer FREE polishing and maintenance for all products within a year of purchase. The customer is responsible for return shipping and must be shipped to us via UPS or Fed EX. We do not take responsibility for pieces returned to us via regular mail.
Please call 516.312.7702 with any questions or to place your order via telephone. We are available to take orders 9 am – 5 pm EST Monday-Friday.
Most pieces may be hand stamped in 3 Font sizes (S, M, L) all in uppercase Block Font. Any word, MONOGRAM or lettering may be added as long as the size of the ornament will allow. Engraving in our Block is also available on larger flat ornaments. The small disc is the smallest ornament to allow for engraving.
All pieces are available in a Polished (high shine) finish or Matte finish. If you order multiple ornaments it is recommended to order the matte finish, as the heavy weight of the ornaments can cause uneven scratching of the pieces. If you desire a more even aging process Matte is the finish to choose. White gold pieces have a vermeil finish and may require to be re dipped to maintain Polished finish (see above for complimentary maintenance).
All orders are gift wrapped and shipped in our logo box unless otherwise specified. We are happy to include a card if being shipped directly to recipient.
All pieces are SOLID 10K Yellow, White or Rose gold. 14 & 18K is also offered on any piece for an additional fee.
All orders are custom cast and made to order in the US. No order goes into production without full advance payment by customer. Please allow 14 business days for your order to be completed. (Please take into consideration that pave pieces tend to take longer than 14 business days.) If orders are expected to take longer than 14 business days you will be notified by your sales representative, this can occur at times when there is a high volume of orders. If you are in a hurry, a rush fee may be applied to your order and expedited in a case by case basis depending on timeframe. Orders for Hanukah and Christmas need to be placed a month in advance in order to allow for holiday delivery.
*Please allow more production time for Holiday orders to be completed and shipped in time.
Please We sell our products exclusively from our website.
RETURNS AND EXCHANGES
All pieces are final sale. Chains may be exchanged for an alternate choice if you find your choice too heavy, too thin, too short, or too long for your pieces. You will be subject to a 20% restocking fee. No exceptions. All shipping charges are non- refundable. We stand behind the quality of our pieces and are happy to discuss any problems you may have at any time.
Sales tax is applicable on all orders shipped within New York State. The rate is 8.875%. If you are out of New York State you will not be charged tax.
We accept Paypal payment. Your credit card information will be taken with your order via Paypal and you will be individually contacted to complete your order and add customization to your choices. Your card is NOT charged till you speak to a representative and you have made your final choices for your order. However FULL payment is due before any order is commenced.
SHIPPING AND DELIVERY
UPS and FED EX are our authorized shippers within the United States. Ground ($20), Second Day ($30), or Next Day ($35) shipping are offered. If you are within New York City, Messenger Delivery is available for $20. Please note that UPS ground shipping may add an additional 7 business days to your order. You will be prompted at checkout to choose your preferred shipping method. Shipping to Hawaii is $30 for UPS Ground, $50 for UPS 2nd Day, and $60 for Next Day. International/ Canada shipments are available through FedEx at a rate of $80 per package.
Exclusive trunk shows in your area may be arranged on a case by case basis. Please contact the showroom for inquiries.
We sell our products exclusively from our website or New York Showroom. We do not sell in stores. Please contact the New York Showroom if traveling to the city and would like to view the collection. By appointment only: 646.543.9308